Shipping Policy

Effective Date: June 23, 2025

Thank you for shopping at Eelhum Studio. This Shipping Policy outlines the terms and conditions related to the delivery of physical products purchased on our website, https://eelhum.com.

1. Shipping Coverage

We currently ship only within Malaysia using reliable local courier services such as:

J&T Express
Poslaju

We do not offer international shipping at this time.

2. Processing & Delivery Time

Order Processing Time: 1–3 business days
Delivery Time: 2–5 business days after dispatch (depending on your location)

You will receive a tracking number via email once your order has been shipped.

Note: Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Rates

We charge a flat rate of RM10 for shipping within Malaysia to help cover packaging materials and handling, especially since our items are prints and require extra care.
However, for larger or multiple artworks, shipping fees may vary depending on the total size and weight of your order. If that’s the case, we’ll reach out to you directly before dispatching your package.

From time to time, we may offer free shipping promotions—keep an eye out for those on our website or socials!

4. Delivery Issues

Please ensure that your shipping address is accurate and complete. We are not responsible for:

Delays caused by the courier
Lost parcels due to incorrect or incomplete addresses
Parcels marked as “delivered” by the courier but not received

If you encounter any delivery issues, contact the courier directly with your tracking number, or email us at unagilham@gmail.com for assistance.

5. Delays & Public Holidays

While we strive to ensure timely delivery, unexpected delays may occur due to high courier volume, weather conditions, or public holidays. We appreciate your understanding and patience.

6. Questions?

For any shipping-related inquiries, feel free to contact us at:

Eelhum Studio

Shipping Policy

Effective Date: June 3, 2025

1. Shipping Coverage

We currently ship only within Malaysia using reliable local courier services such as:

J&T Express
SPX Express (Shopee Xpress)

We do not offer international shipping at this time.

2. Processing & Delivery Time

Order Processing Time: 1–3 business days
Delivery Time: 2–5 business days after dispatch (depending on your location)

You will receive a tracking number via email once your order has been shipped.

Note: Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Rates

Shipping fees are calculated at checkout based on the destination and weight of the items. Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.

4. Delivery Issues

Please ensure that your shipping address is accurate and complete. We are not responsible for:

Delays caused by the courier
Lost parcels due to incorrect or incomplete addresses
Parcels marked as “delivered” by the courier but not received

If you encounter any delivery issues, contact the courier directly with your tracking number, or email us at hello@eelhum.com for assistance.

5. Delays & Public Holidays

While we strive to ensure timely delivery, unexpected delays may occur due to high courier volume, weather conditions, or public holidays. We appreciate your understanding and patience.

6. Questions?

For any shipping-related inquiries, feel free to contact us at:

Eelhum Studio